By Alexandra Harper 
I recently received a call from 08004970623, and like many people in the UK, I hesitated before answering. With the growing number of spam and scam calls, my first thought was whether it was safe to pick up. After researching the number in detail, the short answer is yes—it is associated with Virgin Media. However, that doesn’t automatically mean every call from this number should be trusted.
Some calls are genuinely made by Virgin Media, while others may involve scammers impersonating the company. Here’s everything I discovered while looking into it.
What You’ll Learn in This Blog
- 08004970623 is linked to Virgin Media
- It’s commonly used for billing, technical follow-ups, and customer feedback
- Some people receive unexpected or suspicious calls
- Caller ID spoofing can make scams look legitimate
- Real-world experiences and warning signs
- How to verify, report, or block the number if needed
What Is 08004970623 and Why Did It Call You?
08004970623 is a UK freephone number commonly used by Virgin Media, a major provider of broadband, television, and mobile services.
The number is part of their outbound calling system and may be used to contact customers regarding:
- Account-related updates
- Technical support follow-ups
- Service changes or promotional offers
- Feedback requests after customer service interactions
Virgin Media has confirmed that this number is genuine. However, not every call appearing from it is legitimate. Scammers can spoof trusted numbers, making it seem like a call is coming from a well-known company when it isn’t.
The number has been searched extensively, with most people reporting normal service-related calls. Still, some users describe unusual or overly aggressive behaviour, particularly when they weren’t expecting any contact.
This means that while the number itself is official, it’s important to confirm that the call makes sense for your situation.
Who Is Virgin Media?
Virgin Media is a well-known UK telecommunications provider offering broadband, TV, mobile, and landline services to millions of customers. Formed in 2006 and later merging with O2, the company operates its own fibre-optic network rather than relying on Openreach.
Because of its size and customer base, Virgin Media frequently contacts customers about services, billing matters, technical issues, and promotional offers. This explains why outbound numbers like 08004970623 are regularly used.
Key Facts About Virgin Media
- Provides high-speed broadband across the UK
- Offers TV packages with on-demand content
- Supplies mobile services through major UK networks
- Known for bundled service deals
Understanding the company’s scale helps explain why calls from this number are common and often legitimate.
Is 08004970623 Legitimate or a Scam?
Most reports indicate that 08004970623 is a real Virgin Media number used for customer support and service-related calls. That said, some people have experienced concerning behaviour, such as pressure-selling or unexpected requests for information.
Reported issues include:
- Calls when no service was active
- Unrequested offers or upgrades
- Requests for personal or financial details
- Callers becoming defensive when questioned
This inconsistency is usually caused by number spoofing, where scammers disguise their caller ID to look like a trusted business.
While the number itself is safe, the caller may not be. That’s why it’s essential to verify before sharing any information.
Why Would Virgin Media Call You from This Number?
If you’re an existing customer or have recently interacted with Virgin Media, a call from this number is often genuine.
Common reasons include:
- Billing reminders or account issues
- Service updates or technical follow-ups
- Contract renewals or loyalty offers
- Customer satisfaction surveys
- Alerts about unusual account activity
Shared outbound numbers are commonly used by large companies, so seeing this number doesn’t necessarily mean the call is suspicious—especially if it matches recent activity on your account.
In my own case, the call came shortly after making changes to my broadband plan, and everything discussed matched my account history.
What Are UK Users Experiencing?
Feedback from UK users shows a mix of experiences. Many confirm legitimate service calls, while others report unexpected contact or uncomfortable conversations.
Examples of user experiences include:
- Helpful confirmation of appointments
- Offers for services they didn’t recognise
- Callers ending the call when challenged
- Genuine follow-ups after customer service contact
The biggest indicator is context. If the call aligns with your recent activity and the caller is transparent, it’s likely legitimate. If it feels rushed or unclear, caution is advised.
What Should You Do If You Missed a Call from 08004970623?
If you miss a call, don’t panic. You can verify its legitimacy by checking:
- Your Virgin Media account activity
- Recent service changes or support requests
- Emails or messages about billing or upgrades
Be Cautious If:
- You haven’t interacted with Virgin Media recently
- No clear voicemail was left
- You were asked for sensitive information
- You’re not a Virgin Media customer
If anything feels off, avoid calling back directly. Instead, contact Virgin Media using the official number listed on their website.
Can 08004970623 Be Spoofed?
Yes. Even real numbers can be spoofed. This means scammers can make it appear as though a call is coming from a trusted company.
Signs of a Genuine Call
- References to specific account activity
- No pressure or urgency
- No requests for passwords or bank details
Red Flags
- Aggressive sales tactics
- Requests for sensitive information
- Vague explanations about your account
Virgin Media will never ask for:
- Full bank details
- Account passwords or PINs
- Remote access to your devices
If any of these are requested, end the call immediately.
How to Report Suspicious Calls
If you receive a call that doesn’t feel right, reporting it can help protect others. Keep a note of the time, number, and what was said.
You can report concerns to:
- Virgin Media customer support
- UK fraud reporting services
- Your mobile or landline provider
Saving voicemails or screenshots can also be useful.
How to Block 08004970623
If you receive repeated unwanted calls and aren’t expecting contact, blocking the number may help.
How to Block the Number
- iPhone: Call history > Info icon > Block
- Android: Call log > Number details > Block
- Landline: Use your provider’s call-blocking service
Just remember, blocking the number could also prevent genuine service calls if you’re a customer.
Conclusion
After researching 08004970623 and experiencing a call myself, it’s clear that while the number is officially linked to Virgin Media, that doesn’t guarantee every call is genuine. Scammers can exploit trusted numbers, which makes awareness and verification essential.
Whenever I’m unsure, I avoid sharing personal details and contact the company directly through official channels. Trusting your instincts and staying informed is the best way to protect yourself—and others—from potential scams.
FAQs
Is 08004970623 a real Virgin Media number?
Yes, it is used by Virgin Media for outbound calls.
Why would Virgin Media call me from this number?
For billing, service updates, technical support, or surveys.
Can scammers spoof this number?
Yes, spoofing is possible.
What should I do if I’m unsure?
Hang up and contact Virgin Media directly through official contact details.
Will Virgin Media ask for bank details over the phone?
No, they will not ask for sensitive information during unsolicited calls.
How can I stop calls from this number?
Use your device’s call-blocking features if needed.